The case of Tay Do you recall the conversational robot named Tay, developed and deployed by Microsoft in 2016? This robot was withdrawn from the market one day following its promotion on Twitter… It was based on the concept of ‘the more you converse the more intelligent Tay becomes’. But the well-intentioned experiment quickly turned…
Read article
At times the terms conversational agent and chatbot are used interchangeably when the difference is rather substantial. One of the main disparities is the quality of the conversation with the end user: Conversational agents have a flow of interaction very close to that of a human being while chatbots are bound by a predetermined rigid…
Read article
The chatbot market is evolving at a fast pace in different sectors: E-COMMERCE Companies that sell products online use chatbots to answer their client’s inquiries instantly. E-commerce chatbots offer customers a choice of personalized products or services while optimizing the user experience following an adapted content strategy. THE PRESS Newspapers and magazines can…
Read article